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F.A.Q

Made to Order Policy

Custom Embellished Jackets & Fashion

When considering your shipping projection, please note the made to order dispatch time frame of 10-12 weeks from the date of order.This is required, as depending on design request, additional material from Morocco or India may need to be ordered. The handcrafted nature of this slow fashion requires additional time to craft. Nearly all Tiziri Artisan Embellished Fashion custom designs are made to order, to limit waste and ensure quality.

Custom Shangri-La Gemstone Jewellery

When considering your shipping projection, please note the made to order dispatch time frame of 2 weeks from the date of order. The handcrafted nature of this custom jewellery requires additional time to craft. Nearly all Tiziri Shangri-La Gemstone Jewellery custom designs are made to order, to limit waste and ensure quality.

Is your Jewellery Nickel Free?

Many of the designers we carry are careful to avoid the use of nickel which is a known allergen. However do note that trace amounts may be found in any product made from precious metals.
Please check the Specs section of each product to confirm.

What Currency are your Prices in?

The prices displayed on our site are in Australian Dollars (AUD).

What Payment Methods do you accept?

We accept payment by credit card (Visa, Mastercard, Amex), PayPal, Zip, Afterpay, Klarna, Google Pay and Apple Pay.

Can I Change or Cancel my Order?

We process orders quickly! We may possibly be able to change or cancel your order, you will need to contact us at tiziricreations@gmail.com ASAP and within 2 hours of placing the order if you wish to change or cancel.

Please note that once the order has been dispatched we are unable to make any changes.

SHIPPING

Shipping Policy

Applicable to all items EXCEPT custom orders:

  • Shipping is free on all jewellery orders over $100 AUD Australia-wide via Australia Post standard post.
  • Orders will be dispatched on Monday, Wednesday and Friday only. (Please note we do not dispatch on Public Holidays or Weekends.
  • We ship to most international destinations for a flat rate of $19.95 via Australia Post international express post. Please note any import customs fees or duties are the responsibility of the buyer or alternatively we use DHL.

Estimated delivery times

Australia Post Standard: 2 - 6 business days
Australia Post Express: 1 - 3 business days
International Express Post: 5 - 30 business days

Please note that our shipping timeframes are estimates only and begin from the date the order is dispatched (not the date the order is placed).

Shipping Custom Order Policy

Please use the below projections with your item's made to order processing time to calculate your handmade treasure's arrival:

Items are dispatched on Monday, Wednesday or Friday only. We do not dispatch items on weekends or Public Holidays.

DOMESTIC ORDERS- Custom items are sent via Australian Post Express Delivery - Shipping Rates start at $10.00 unless an item is over $100 AUD. Once shipped you can generally expect your item in 7 business days. 

INTERNATIONAL ORDERS- For all orders placed outside Australia, packages will be default shipped via DHL or Australia Post. This typically takes 14-28 days for delivery. Rates start at $15.00. An accurate cost will be provided once item is ready to ship.

REFUNDS

Return Policy

Please note that we do not provide refunds due to “change of mind”.

If an item is damaged upon arrival, please notify us by contacting us on tiziricreations@gmail.com, we will refund you via “store credit only”.

Eligible items returned must be unworn and returned in their original delivered condition, including packaging. Simply notify us within 7 days of receiving your item and we will provide instructions for completing a return.

Once we receive your return in its original delivered condition, we will process your store credit and advise you by email once this has been completed. Original delivery charges are non-refundable.

PRODUCT CARE

Jewellery

Each of our pieces is carefully handcrafted with love, and requires the same amount of love and care to keep it looking its best. The materials and finish of pieces on our site may vary (silver, gold plated, gold fill or stainless steel), however carefully following our care instructions will ensure you get maximum life and enjoyment from your jewellery, regardless of its finish.

  • Last on, first off - Following this simple rule, is the number one best thing you can do to prolong the life of your jewellery. Chemicals in perfumes, moisturisers, hand sanitisers, tanning products and even water can all have a negative effect on jewellery and cause tarnishing, so minimal contact with these is a must.
  • Remember to rest - We recommend removing jewellery when sleeping, showering, swimming or exercising, this will protect against moisture and ensure your delicate pieces don’t get damaged during intense activity.
  • Safe storage - Store your jewellery in a clean dry place, out of direct sunlight, ideally in an airtight individual container. Avoid storing multiple pieces together and in particular mixing metals in storage, as this can cause oxidisation.
  • Gentle cleaning - The best practice for cleaning your jewellery will vary depending on the finish.
  • Sterling silver: Sterling silver naturally oxidises over time, and can be cleaned with a silver polishing cloth to bring back the shine. This will not harm the jewellery and can be repeated as regularly as needed.
  • Gold and silver plated: Plated jewellery is created by bonding a layer of gold or silver over a base metal such as silver or brass. Plating is delicate and many factors can affect the life of the plating. To clean plated items avoid the use of harsh chemical cleaners or polishing cloths, which can be damaging. Instead gently polish plated pieces with a soft microfibre cloth.
  • Gold vermeil: Vermeil (pronounced ver-may) is a thick layer of 18k solid gold on a sterling silver base. This method of plating provides a long wearing finish and is best cleaned by regularly polishing with a soft damp cloth.
  • Gold fill: Gold fill is the heaviest method of plating, and requires the amount of gold used to be 5% of the total weight of the item. This thick layer of gold makes gold fill items durable and long lasting. Maintain these pieces by polishing with a soft damp cloth, and occasionally cleaning with warm water and mild soap if required.

Embellished Jackets & Fashion

Due to the delicate nature of the fabrics, beads and rhinestones used on our designs, spot cleaning only is recommended.
These pieces of art are not designed to be washed or go through washing machines so particular care and attention is needed to ensure their longevity.

SIZING

Jewellery Sizing

Rings

The average size varies from person to person, and tends to depend on their finger shape, the ring’s design, and fit of the ring. All ring sizes are in US.

Other Jewellery

Any other measurements of jewellery in listings will be in CM.

Embellished Fashion Sizing

All clothing sizes listed will be in AU sizing.

Denim Jackets
Are specifically designed to be worn loose and extra large for that over size look. They are not meant to be worn tight fitting.

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